First Choice Furniture has been delivering results since we opened in 2015. Our goal is to provide both a superior customer experience and tremendous value for our customers we do this by operating online only we can provide more of a diverse range of products then your standard brick and mortar retail store.
First Choice Furniture has years of experience in furniture industry and is passionate about exceeding your expectations.
We love our customers and welcome your feedback and suggestions. Use our Contact Us page to tell us what we’re doing right or what we can improve on.
WARRANTY TERMS AND CONDITIONS
At First Choice Furniture we are extremely proud of the quality of goods we supply to our customers. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
We guarantee a replacement or repair for a major failure and find remedy for any other reasonable manufacturing defect. We will have the goods repaired or replaced if the goods fail to be of acceptable quality.
Colour Disclaimer: Actual product colour may not exactly match either the colour of samples or colour as it appears on screen
As part of our ongoing commitment to meeting and exceeding customer expectations, we offer the following Warranty Terms and Conditions:
WARRANTY TERMS AND CONDITIONS – LOUNGES
5 year warranty on frame and internal structural components
3 year limited warranty on foam seats
1 year warranty on mechanisms for recliners, sofa beds, ratchets and head rests.
1 year warranty on all electric components including motors, transformers and controls.
1 year warranty on comfort components including: back cushions, fibre fills and sofa bed mattresses.
1 year warranty on general workmanship including: sewing, staples, legs and zips.
1 year warranty on upholstery materials including: of leather and fabric.
WARRANTY TERMS AND CONDITIONS – DINING TABLES, DINING CHAIRS, OCCASIONAL AND BEDROOM PRODUCTS
1 year limited Manufacturing warranty
1 year limited warranty on upholstery materials inclusive of leather and fabric.
In order to make a returns claim you must follow the procedure outlined below:
1. You must contact furniture 2 you and provide a proof of purchase to register a claim.
2. First Choice Furniture will make a qualifying investigation. You must provide the following to us:
A copy of the proof of purchase. If at all possible – supply photos showing the issue claimed preferably in electronic form for transmission to email@example.com While not mandatory this will speed the processing of your claim considerably.
Clearly state the grounds for the claim and describe any relevant circumstances.
An assurance that the product has not been damaged, incorrectly assembled, installed or operated, exposed to the elements, negligently treated, or misused. Any false representations may void your claim and constitute a breach in law.
A email detailing the claim must be filled out and lodged with your place of purchase.
3. A email detailing the claim must be filled out and lodged with furniture 2 you.
4. First Choice Furniture will submit the claim in writing to the supplier of the furniture who will handle the claim. You will be contacted by an authorized person / service provider of the supplier who will respond to claims in a timely manner.
5. You may be required to make the product available for inspection at a location specified by the supplier, this may be your house or the retail office.